1315

17 Feedback

Continue with condition appraisal and restoration activities. Define system care requirements (customers and departmental needs) to prevent deterioration and automate update. Develop best practice routines for administrative planning, organization and control.

Improvement activities: Assess performance against customer needs and vision. Identify improvement opportunities and assess benefits. Concentrate on low cost or no cost solutions. Highlight technical and support problems and identify key contacts as appropriate. Assess/ revise roles and responsibilities for routine tasks and those requiring judgement.

Make it part of the routine: Produce single-point lessons and training plans to establish core competences. Identify forward programme. Confirm progress to date and improvement priorities for the roll-out activity.

Additional sessions as required.

Prepare for feedback.

For communication and to gain demonstrable commitment from those whose support we need to continue with the improvement process. Present lessons learnt/benefits of TPA. Dry run plus feedback to management with details of progress to date, priorities for action and proposed forward programme.

Focus on CAN DO define/refine activities lo systemize basic activities and prevent disorder. Continue with system restoration. Trial provisional system care activities and refine best practices.

As above

Continue with CAN DO define/refine activities. Develop/trial proposals for improved ways of working.

Carry out skill development programme.

Mobilization of roLl-out planning.

Table 10.5 TPA implementation stages

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